COVID-19 Safety Precautions and Related Policies
At this time, we are planning to open June 1, 2020, but with some additional precautions and restrictions. Both our Kids Summer Camp and Adult Class attendance will be limited to ensure an overly cautious amount of social distancing is possible, we will be taking temperatures at the door, requiring all students to wash hands or use hand sanitizer (provided by the studio) upon arrival, and wear a mask. Beyond that, we have a secure supply of antibacterial cleaning products and will be disinfecting the entire space before camps, in between the morning and afternoon sessions, and after camp ends. We also installed a UV sanitation system on our HVAC system and have a UV sanitation unit that will disinfect the entire space each evening when the studio is empty. Finally, we have a commercial cleaning crew that comes in to double down on our efforts. In short, we are doing everything we can to keep our staff and customers safe.
Please note that our camp/class offerings and attendance policies will be continually evaluated and can be changed at any time. Just like each of you, we are doing our best to evaluate a rapidly evolving public heath crisis and determine how (and if) we can operate safely. We will make every effort to communicate changes in a timely fashion; should there be a change to our schedule, for any reason, or you have a change of heart about attending a registered camp or class, full refunds will be issued with 24 hours notice.
Gift Exchange Policy
Skills are an invaluable gift to give and to receive. It’s also tricky to give a class when you don’t know someone’s schedule! Fear not, if register a loved one for one of our classes or workshops we will gladly exchange the cost of their registration for another class offering if they are unable to attend. As a courtesy to others that may be on our waitlist, we require 7 days notice prior to class beginning should the receiver be unable to attend.
We list the required supplies on each individual class page. If you’d like more information or have questions regarding the necessary supplies prior to the start of a class, please email us at [email protected].
Class Cancellation and Attendance Policy – Adults
Our class can accommodate a limited number of students; as a result, we often have a waiting list of students that would love the opportunity to participate. Fabricate requires a seven-day notice to receive a full refund. However, if you cancel with less than seven days’ notice, we will issue a full refund should we fill your spot with someone from our waitlist. Fabricate does require a minimum number of students for a class to move forward. If a class is canceled, you will receive a full refund or a credit towards a future class.
Class instruction begins at the time posted on each class page. Instructors arrive approximately 15 minutes before class to prepare and set-up. Please arrive a few minutes early to allow time to prepare for class, set-up your materials, hang your coat, purse, etc. Preparing to learn when class begins will ensure that we cover all of the material you’ve paid to learn. Should you have an emergency, please email us at [email protected] so that we can notify your instructor of your absence. We do not offer refunds or credit if you miss classes and handle make-ups on a case by case basis. If you know in advance that you will need to miss a class, please let us know so we can discuss the best way to handle the missed material.
Class Cancellation and Attendance Policy – Children, School Semester
Because we include supplies in our kids class fees, instructors prepare for the lesson in advance. Our advanced prep allows us to maximize class time and ensure the kids are completing as many projects as possible during the semester. Because of this, Fabricate requires a seven-day notice to stop automatic billing on any kids semester sewing class cancellation. Please email us at [email protected] and cancellation or refund requests will be processed within 48 hours.
We know that schedules are crazy busy this day (ours are too), so it’s our policy to begin and end each class on time. Instructors arrive approximately 15 minutes before class begins to set-up and prepare for the lesson. They also stay 15 minutes after class to tidy up the classroom. This 15-minute window is your drop off and pick-up time. If you’re late picking up, it means our instructor is late for their next appointment so please pick-up promptly as a courtesy to others.
We also realize that with any commitment lasting several months, a few missed classes are inevitable. You are welcome to attend a different session that’s offered within the same week (Wednesday, Saturday, or Sunday) in order to stay “on track” with the projects being made in class. We also track attendance and offer an appropriate number of scheduled make-up sessions throughout the semester to help students stay on track with the projects being taught in class. And we are willing to make other reasonable accommodations, as scheduling permits — so let’s communicate if things are getting off track! If there are absences from class through the semester that exceed the number of make-up sessions offered, we will not offer refunds.
Summer Camp Cancellations and Attendance Policy
Our summer camps are extremely popular and often sell out. We also include all supplies in our kids class fees. Therefore, instructors begin preparing for summer camp months in advance. Prepping all materials in advance allows us to maximize camp time and ensure that kids are completing as many projects as possible. Because of this, we require eight weeks notice to receive a full refund for summer camp. All requests to cancel a camp reservation up to 4 weeks prior to the camp start date will receive a 50% refund. If at any point you need to cancel your camp reservation, and someone is able to move up from the waitlist, you will receive a full refund, regardless of the number how much notice we receive.
Please email us at [email protected] with cancellation or refund requests. All applicable refunds will be processed within 48 hours.
Private Lesson Attendance/Cancellation
We schedule private lessons based on the availability of our classroom space and the instructor. Fabricate requires payment for all privates lessons at least 48 hours in advance. We require 24 hours notice to receive a refund. Lessons scheduled with less than 24 hours notice are subject to payment in full. If you have additional questions about private lessons, please email us at info[email protected] or call 404-981-4665.